Overview
ITS manages settings for the printers on our print server, PRINT. End users on college-issued Windows computers receive their printers based on what workgroup(s) they are in. College-issued mac computers are put in scope via smart group if available or policy in Jamf, our endpoint management system for macs.
Sometimes, it is necessary to manually install the printer. End users will need to be given a LAPS (Windows) or be promoted in Jamf (Macs) if the printer needed is not available to them.
Step by step directions for printer installations on college-issued computers:
- Windows client - Users can go to \\print and then double-click on any printer in the list. *Admin privileges are needed to install the printer(s). If the desired printer is not in the list, the Service Desk will open a ticket for Endpoint Management.
- Mac client - The Service Desk will add the user's machine name to the group named for the printer. If there is no group for the printer, the Service Desk will create a ticket for Endpoint Management.
- Local printer - The Service Desk does not support non-networked (i.e., local desktop) printers.
*Microsoft Update requires administrative privileges to install printer drivers (KB5005652—Response to common vulnerabilities and exposures-2021-34481)
- To receive temp admin privileges to install a printer on the print server to your college-issued Windows computer, please submit a request with your name, computer name, location, and the name of the printer you are trying to connect to.
Troubleshooting
Many questions about how to get the new printer's settings to match what you are used to (i.e. printing in color, duplex, etc.), can be answered in our first tier printing triage document. After a power outage, there are additional steps often needed if your printer is showing offline.
If the Service Desk need to escalate, it would be immensely helpful to know what hours the end user is working on campus because tech services won't be able to troubleshoot the issue unless the end user is actively connected to the network. In most cases tech services won't need an appointment with you, just to be able to see your computer on the network.