Digital Signage

RMC's digital signage standard is Spinetix which includes a player and a web-based content creation and scheduling interface.

Our preferred TV is Samsung brand.

Our power and network installation vendor is Cloverhouse.

Our digital signage vendor for purchase and installation is RTW.

Internal Responsibilities: 

• Service Desk: Arrange for a site survey and obtain a quote for equipment, networking, and installation services, including any licensing, maintenance or other on-going costs. 

• Service Desk: Coordinate procurement and installation with professional installers once the sponsoring department has approved the quote.  When possible, devices will be incorporated into a centrally managed system for software maintenance and updates. 

• Infrastructure Services: Configure network access to the device. 

• Service Desk: Coordinate any necessary repairs with the department and service providers.   

• Service Desk: Coordinate the removal of equipment if the signage is no longer needed. 

• Service Desk: Set up any necessary user accounts and provide an initial configuration for new signage.  

• Service Desk: Update firmware on a regular schedule 

• Service Desk: Provide basic training on how to create and modify messages, as well as how to maintain the device and its software. 

• Service Desk: Provide troubleshooting on a best-effort basis.  If ITS is unable to resolve an issue, ITS will seek a quote for repair services and will coordinate the performance of those repairs. 

Please request the New Digital Signage service for scoping out hardware needs, pricing, purchasing, and installation. Each department/office is responsible for maintaining their own content.

Spinetix HMP models 350 and below:

• Content creation using direct web interface
• Content scheduling using direct web interface
• Support Wiki

Spinetix HMP models 400 and above:

• SpinetiX ARYA Help Center