Overview
If you experience damage to clothing caused by washers or dryers in the main laundry areas, please follow the process below for reimbursement. Caldwell & Gregory is the company that manages the laundry machines, and they are committed to resolving your claim in a fair and timely manner.
Issue
To assist them in processing your insurance claim, submit the following information:
- College name, building name and machine number(s).
- Photographs of the damaged garments. Please provide clear images showing the extent of the damage to each garment.
- Photographs or detailed descriptions of the care instruction labels from each damaged garment.
*Please note: Caldwell & Gregory will not cover damage to clothing where the washing and drying instructions on the garment tag have not been adhered to. *
- Itemized list of damaged garments:
- Description of each garment to include type, brand, and color.
- Cost and date of purchase: Provide an estimated cost and purchase date for each item. If receipts are available, kindly include them.
- Personal contact information:
- Full name
- Phone number
- Mailing address
Please send the above information to clothingclaims@caldwellandgregory.com at your earliest convenience.
Troubleshooting
In addition, they will dispatch a technician to inspect the machine involved. It is important to note that their coverage will only apply to damage directly attributable to machine faults. Damages resulting from user error will not be covered under this claim.
Your cooperation is appreciated in providing the necessary details to process your claim. Rest assured, Caldwell & Gregory will review all the information thoroughly and communicate their findings and subsequent steps promptly.
Should you have any questions or require further assistance, please do not hesitate to contact Caldwell & Gregory Customer Support: 800-927-9274.