Managing your Inbox

Overview

Office 365's Focused Inbox feature that replaced Clutter helps solve the problem using artificial intelligence to determine which messages are most important to you and puts them into a Focused tab, while putting everything else into an Other tab.

To turn on Focused Inbox:

  • Outlook Desktop - select the View tab from the Ribbon, then click the Show Focused Inbox icon.

  • Webmail - select Settings > Display settings > Focused Inbox. Under When email is received, select Sort messages into Focused and Other.

  • Outlook Mobile - click the menu button at the top of your screen. Choose the gear-shaped icon. Use the Focused Inbox slider to turn On.

From now on, you’ll have two tabs in your Inbox, Focused and Other. The Focused tab should have the most important messages, and the Other tab should have less important messages. If that’s not the case as in important messages from student billing, Canvas, MMW, RAs, etc., going to Other and not being seen in a timely manner, you can manually move them to Focused and tell Focused Inbox to automatically filter them in that way in the future.

To move a message from one tab to another, right-click the message you want to move, then select Move to Other or Move to Focused, depending on where you want the message moved. That will move the message just this once. If you want to permanently route all messages from that sender to the other tab, choose either Always Move to Other or Always Move to Focused.

Issue

Email Overload

Troubleshooting

If you find that Focused Inbox hinders more than it helps, you can toggle it back off by selecting View > Show Focused Inbox.

Additional Resources

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