Computer Troubleshooting

Steps you as an end user can take to try to resolve yourself before putting in a ticket.

An unresponsive computer

When your computer is not running properly the first course of action is to do a proper shut down, and restart. Click on the Start button, select "shut down". Leave it off for 1 to 2 minutes. Turn it back on again. If it is frozen and you cannot shut it down, hold the power button on the CPU for 30-40 seconds until it shuts down.  

• First check the cable. Unplug it from the computer and the outlet. Re-plug in both sides and try booting it again.  

• Check the wall outlet. Plug something else into the outlet and see if it works. If you have a surge protector try a different outlet.  

• Turn the system off and wait 30 seconds and then try again. 

• Reach behind the machine and see if you feel air blowing out of the power supply. If you do, then you know the machine is getting some power.  

• Look at the keyboard for the indicator lights being lit up as the machine boots.