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Overview
Before you being, clearing your web browser's cache, cookies, and history may remove data such as the following:
- Saved passwords
- Address bar predictions
- Shopping cart contents, etc.
While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first.
For details about browser cache, cookies, and history, see:
Issue
Mobile Browsers
Android
The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:
- Go to Settings and choose Apps or Application Manager.
- Swipe to the All tab.
- In the list of installed apps, find and select your web browser. Select Clear Data, and then Clear Cache.
- Exit/quit all browser windows and re-open the browser.
Chrome for Android
- Select Chrome menu, then Settings, and then (Advanced) Privacy.
- From the "Time Range" drop-down menu, choose All Time.
- Check Cookies and Site data and Cached Images and Files. Select Clear data.
- Exit/quit all browser windows and re-open the browser.
Safari for iOS
- Open your Settings app.
- Select Safari.
- Select Clear History and Website Data and confirm.
- Exit/quit all browser windows and re-open the browser.
Chrome for iOS
- Select Chrome menu, then Settings, and then Privacy.
- Select Clear Browsing Data.
- Choose the data type you want to clear, and then select Clear Browsing Data.
- Exit/quit all browser windows and re-open the browser.
Desktop browsers
Chrome
- In Chrome, open a new tab and close all other Chrome tabs and windows.
- Near the top right, open the Options menu (⋮) and select Clear browsing data.
- From the Time range drop-down menu, choose your desired range; to clear your entire cache, select All time.
- Select the following:
- Browsing history (Optional)
- Cookies and other site data
- Cached images and files
- Select Clear Data.
- Exit/quit all browser windows and re-open the browser.
Firefox
- In Firefox, open a new tab and close all other Firefox tabs and windows.
- In the top right, open the Options menu
and select History, and then Clear Recent History....
- From the Time range to clear: drop-down, choose your desired range; to clear your entire cache, select Everything.
- Select the following:
- Browsing & download history (Optional)
- Form & search history (Optional)
- Cookies
- Cache
- Active logins
- Site settings
- Offline web site data
- Select Clear Now.
- Exit/quit all browser windows and re-open the browser.
Edge
- In Edge, open a new tab and close all other Edge tabs and windows.
- Near the top right, open the Options menu (⋮) and select Settings.
- On the left, select Privacy, search, and services.
- From the Time range drop-down, choose your desired range; to clear your entire cache, select All time.
- Select the following:
- Browsing history (Optional)
- Download history (Optional)
- Cookies and other site data
- Cached images and files
- Select Clear Now.
- Exit/quit all browser windows and re-open the browser.
Safari
- From the Safari menu at the top, select Preferences, and then the Advanced tab.
- Check Show Develop menu in menu bar and close the Preferences window.
- From the Develop menu at the top, select Empty Cache.
- From the Safari menu at the top, select Quit Safari, and then re-open the browser.
Troubleshooting
If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren't yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution: