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Overview
You may setup Office 365 email on your iOS or Android phone or tablet.
Issue
- We recommend that you access your RMC email through the Microsoft Outlook app on a supported device platform since this app is known to work with multi-factor authentication methods, providing a second layer of protection if your account password is compromised.
- Download and install the app from the Apple or Google Play Store.
- Launch the app and choose add email account. If prompted, it is important to select Exchange as the type of account.
- Sign in with your RMC email address and password on the RMC login page.
- On the DUO screen, check the remember me for 30 days box and then select send me a push.
- Press the back arrow that says Outlook in the upper left of your screen and you will be all set.
- If your device is unable to support the Outlook application, Webmail is your best alternative and you can pin the URL to your home screen.
Troubleshooting
If you continue to have issues setting up your email please turn your device off and then back on.
Additional Information
Changes have been made to improve the security of our college email that impacts your ability to access these services. Basic authentication has been turned off for ActiveSync, IMAP and POP.
Going forward, you will not be successful when using the native Apple or Android mobile email apps or the native Apple Mail app on macs to connect your Exchange account. This is due to the fact that even when configured using protocols that support multi-factor authentication, these native apps rely on background processes that use an unsecure method to communicate (ActiveSync) to bypass them.
Forwarding of college email to an external account has also been blocked.
ITS provides support for the Outlook app and Webmail only.