Service Description
Unlock a user account.
Information Needed For The Request
Please provide the account name and contact information for the person responsible for the account. We may request additional information to validate the identity of the person who is responsible for the account.
Password changes may result in account lockouts due to too many tries with stale credentials. Forgetting the "R-MC" network on your personal devices, clearing your browser's cached passwords, and signing out of Office 365 can resolve. We may also dig deeper if the lockouts persist.
Estimated Time Required
One business day following verification of the account owner's identity.
Estimated Cost
There is no additional cost for this service.